Last updated on May 5th 2023
The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern EDGE8”s relationship with you in relation to this website.
The term ‘EDGE8’ or ‘us’ or ‘we’ refers to the owner of the website whose registered/operational office is M/S EDGE8, HB NO. 86, NEAR SARTAJ GREWAL FARM HOUSE, BAHADURKE TO NOORWALA ROAD, LUDHIANA Ludhiana PUNJAB 141008. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
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The content of the pages of this website is for your general information and use only. It is subject to change without notice.
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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
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This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
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Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
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From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.
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You may not create a link to this website from another website or document without EDGE8’s prior written consent.
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Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time
RETURN / EXCHANGE – Terms and Conditions:
- Customer can exchange the order within 15 days from the date of delivery.
- Keeping the strict hygiene standards of our products, we do not accept returns / replacement on several product categories like cap, hat, mask, boxers and shorts. Stationary products like stickers are also a part of no return / no exchange products.
- We reserve the right not to accept return of products which
(i) we believe are being returned after use, washed or soiled or
(ii) are damaged (except where the return is on account of damaged goods having been delivered to you). - We will not arrange the reverse pickup of products, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at edgeight.official@gmail.com and we will get back to you, Once confirmed by the Customer Experience Team.
- Once confirmed by our customer experience team, we will arrange the reverse pickup Product/s within 7 days of receiving the request.
- Please ensure while returning the product the packaging is intact the way it was delivered.
- As we do not have our own delivery service we rely on delivery partners like BlueDart, Delhivery, DTDC, etc
In case of an exchange; the delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location, As these charges are two-way; we request our customers to pay for one way charge i.e ₹100 (Which will be credited back to the customer’s store wallet after product quality check is completed). - We will not be able to gift wrap any replacements you have asked for.
- If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
- In case of a return on an order, the amount will be credited back into customer’s store wallet.
- Process:
You can contact us on 7986115959 or edgeight.official@gmail.com
Our customer support Team will get back to you and may ask you for some information.
CONFIRMATION / CANCELLATION – Terms and Conditions:
- If you have placed a COD order our customer service team will call you for confirmation of the order to be shipped.
- Once an order is cancelled, It cannot be reverted. New order needs to be placed by the customer.
- Once the order is in processing status it cannot be cancelled.
- For changes in the order before it has been shipped, Please call us directly on the number and we will see if we can work it out for you. Changes in the order cannot be made once shipped.
REFUND – Terms and Conditions:
- The refund will be initiated in your edgeight corner wallet by 7 working days from the date of your order is returned subject to passing the quality check.
- Gift wrapping charges will not be refunded if goods are returned.
- Edgeight corner may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behaviour that entitles.
- Note if you want to go for return of the product you need to pay ₹50/- (For Maharashtra) and ₹75/- (For out of Maharashtra)